F.A.Q.

Where can I confirm that my letter was sent successfully?

A confirmation email will be sent to the registered responsible adult’s email address.

I don't see the mail in my inbox?

Be sure to check the spam section.

The confirmation email was not sent. What can I do?

Make sure you have an internet connection and relaunch the app. If there was a sending error, the app will detect it and send it again automatically.

I input an incorrect email. How can I change it?

At the moment the only solution is to uninstall and reinstall the app to register again.

How can I delete my data from the app?

Don’t worry, we don’t store any sensitive information on our servers. This information is only in your cell phone. Check our Privacy Notice (Spanish) to know more about it.

None of the questions solve my problems

You can contact us at our email support@kinsolutionsystems.com